At Greenies, we take pride in providing high-quality indoor plants that are carefully nurtured to thrive in your space. Each plant is hand-selected and inspected to ensure it meets our quality standards before delivery.
Due to the perishable nature of plants and the care involved in their maintenance, we do not accept returns or exchanges once the plants have been delivered.
Why No Returns?
Plant Health: The stress of transportation and changes in environment can impact the plant’s health. Returning plants increases this stress and reduces their chances of survival.
Personalized Care: Each plant is unique and requires specific care, making returns impractical.
Hygiene and Quality: To maintain the highest standards, we cannot reintroduce returned plants to our inventory.
In Case of Issues
If your plant arrives damaged or unhealthy, we want to make it right! Please contact us within 24 hours of delivery with:
Your order number.
Clear photos of the plant and packaging.
We will review your case and, if eligible, provide a replacement or store credit as a one-time courtesy.
Non-Plant Items
For non-plant items such as pots or accessories, we accept returns only for manufacturing defects or damage during transit. Please notify us within 48 hours of receiving the item with proof of purchase and photos of the issue.
Need Assistance?
Our team is here to help! For any questions or concerns, reach out to us at [contact information].
Thank you for choosing Greenies to grow your green journey. We appreciate your understanding and support!
